Complaint Handling and Grievance Redressal Policy
Last Updated: 3 November 2026
iRage Investment Management LLP ("iRage") is committed to providing the highest quality of service to its investors. We recognize that occasional grievances may arise and have established a robust mechanism for their timely and effective resolution.
Grievance Redressal Mechanism
Investors who have any complaints or grievances against iRage or any of its funds are encouraged to reach out to our dedicated officers. We aim to acknowledge all complaints within 48 hours and resolve them within 15 working days.
Level 1: Complaint Redressal Officer (CRO)
For any initial complaints or queries, please contact our Complaint Redressal Officer:
Name: Yagya Gupta
Designation: Compliance Officer
Contact Number: +91 96364 10001
Mobile: +91 70412 90375
Email: yagya.g@irage-invest.com
Level 2: Complaint Redressal Appellate Officer (CRAO)
If the complaint is not resolved to your satisfaction by the CRO within the stipulated time, or if you wish to appeal the decision, you may escalate the matter to our Complaint Redressal Appellate Officer:
Name: Gaurav Raizada
Designation: Principal Officer
Contact Number: +91 97693 79242
Mobile: +91 70412 90375
Email: principal@irage-invest.com
Regulatory Escalation
Regulatory Recourse
For the Category III Alternative Investment Fund (AIF) established in GIFT City (IFSC):
If you are not satisfied with the response provided by the above representatives, you may escalate your grievance to the International Financial Services Centres Authority (IFSCA) by emailing grievance-redressal@ifsca.gov.in.
Number of Complaints Handled by the CRO of the FME
Q2 FY 2026–27 (Jul–Sep 2026)
| S. No. | Particulars | Details |
|---|---|---|
| 1 | Number of complaints outstanding at the beginning of the quarter | Nil |
| 2 | Number of complaints received during the quarter | Nil |
| 3 | Number of complaints disposed off during the quarter, out of which: | |
| 3a | Number of complaints resolved | Nil |
| 3b | Number of complaints rejected | Nil |
| 4 | Number of complaints withdrawn during the quarter | Nil |
| 5 | Number of complaints pending as on end of quarter | Nil |
| 6 | Number of complaints resolved/ disposed off within 30 days of acceptance of complaint | Nil |
| 7 | Number of complaints resolved/ disposed off after 30 days of acceptance of complaint | Nil |
| 8 | Provide reasons/ comments for complaints disposed off after 30 days of acceptance of complaint. | – |
The next quarterly update (for the quarter ending 31 December 2026) is due to be published in the following quarter.
For further queries regarding this document, please contact our compliance team at compliance@irage-invest.com.